KROOZ ZERO-TOLERANCE Policy.
Request your ride when you are ready to take the trip.
Cancellation Fee Apply.
If you cancel the ride/delivery request once KROOZ driver has been dispatched for pick up, you'll be charged cancellation fee based on the KROOZ vehicle type ordered.
No Show Fee Apply.
When KROOZ driver arrived your pickup location you'll receive a notification text message alerting you that your driver has arrived for pickup. And if you failed to meet with the driver while the driver waited 3 minutes, the trip will automatically cancelled and you'll be charged No Show fee. The cancelled ride cannot be reversed.
However, if you choose to take the trip after the ride is cancelled you will have to request the ride again and being that the driver is already at your location, our system will pair you with the driver again or the next available driver for the trip.
No Drugs, Marijuana/Cannabis, Open Alcohol or Weapon allowed in KROOZ Vehicle.
Under no circumstances is any type of DRUG, MARIJUANA/CANNABIS, WEAPONS OR OPEN ALCOHOL allowed in any KROOZ vehicle. If at any time your driver sees or smells any of the above items they are more than welcomed to stop the trip without return of pay. In addition, a ban may be placed on your account.
Visit our policy page to learn more.
Driver's are not allowed to smoke or drink alcohol in vehicle while driving for KROOZ. If such activity exist and is brought to our attention upon investigation, KROOZ will deactivate the driver account.
KROOZ Prohibit any Sexual Harassment.
We do not tolerant any sexual harassment towards KROOZ customer/rider aboard by any KROOZ driver. All KROOZ drivers are expected to behave and render service professionally. If such an incident is reported to us, the KROOZ driver account will be SUSPENDED and BLOCKED, and legal action could proceed.
We appreciate you considering your trip with...
KROOZ® a ride-share transportation network company (TNC), a technology transportation social network dedicated to providing suitable, alternatively comfortable, reliable ride-sharing service, food delivery service, and hot-shot packages delivery service via our interactive mobile applications. The company was established to offer transportation services, delivery services, hot-shot packages delivery service, courier service, transportation logistic service, food delivery service, and ride sharing services using our interactive Android and iPhone mobile Apps. In addition to the transportation of passengers both local, statewide and national. And all related transportation, delivery, courier, and logistics businesses.
KROOZ® apps allows customers with smart-phones to book safe and reliable ride request and or delivery pick-up from any desire location, then route to krooz independent drivers who uses their own cars, alternatively, moto bike to pick up the rider or delivery and drive to the destination.
Krooz does not SURGE charge customers like our competitors; we believe Price SURGING is a RIP-OFF and an act of exploiting customers.